广(Guang)州(Zhou)市(Shi)银(Yin)讯(Xun)通(Tong)信(Xin)科(Ke)技(Ji)有(You)限(Xian)公(Gong)司(Si)
服(Fu)务(Wu)热(Re)线(Xian):(?)020-38288948
020-38288649
020-38288949
传(Chuan)真(Zhen)电(Dian)话(Hua):(?)020-38288349
技(Ji)术(Shu)支(Zhi)持(Chi):(?)13828474088
13538862002
邮(You)箱(Xiang):(?)Market@gzyinxun.com
售(Shou)后(Hou)服(Fu)务(Wu) |
公(Gong)司(Si)产(Chan)品(Pin)质(Zhi)保(Bao)期(Qi)为(Wei)3年(Nian)。(?)
质(Zhi)保(Bao)期(Qi)内(Nei),(?)由(You)于(Yu)产(Chan)品(Pin)质(Zhi)量(Liang) 或(Huo) 性(Xing)能(Neng)等(Deng)自(Zi)身(Shen)原(Yuan)因(Yin)引(Yin)起(Qi)故(Gu)障(Zhang),(?)可(Ke)提(Ti)供(Gong)免(Mian)费(Fei)维(Wei)修(Xiu)服(Fu)务(Wu)。(?)金(Jin)牌(Pai)用(Yong)户(Hu)可(Ke)免(Mian)费(Fei)提(Ti)供(Gong)备(Bei)品(Pin)备(Bei)件(Jian)服(Fu)务(Wu)。(?)
接(Jie)收(Shou)到(Dao)用(Yong)户(Hu)故(Gu)障(Zhang)通(Tong)知(Zhi),(?)2小(Xiao)时(Shi)内(Nei)作(Zuo)出(Chu)响(Xiang)应(Ying),(?)对(Dui)故(Gu)障(Zhang)进(Jin)行(Xing)初(Chu)步(Bu)诊(Zhen)断(Duan)。(?)如(Ru)果(Guo)产(Chan)品(Pin)需(Xu)返(Fan)厂(Chang)维(Wei)修(Xiu),(?)自(Zi)收(Shou)到(Dao)产(Chan)品(Pin)后(Hou),(?)3个(Ge)工(Gong)作(Zuo)日(Ri)内(Nei)可(Ke)返(Fan)回(Hui)。(?)如(Ru)果(Guo)需(Xu)到(Dao)现(Xian)场(Chang)解(Jie)决(Jue)故(Gu)障(Zhang),(?)可(Ke)申(Shen)请(Qing)派(Pai)工(Gong)程(Cheng)师(Shi)上(Shang)门(Men)维(Wei)修(Xiu),(?)一(Yi)般(Ban)故(Gu)障(Zhang)12小(Xiao)时(Shi)内(Nei)修(Xiu)复(Fu),(?)严(Yan)重(Zhong)故(Gu)障(Zhang)48小(Xiao)时(Shi)内(Nei)修(Xiu)复(Fu),(?)如(Ru)48小(Xiao)时(Shi)内(Nei)无(Wu)法(Fa)修(Xiu)复(Fu),(?)质(Zhi)保(Bao)期(Qi)内(Nei)可(Ke)免(Mian)费(Fei)更(Geng)换(Huan)同(Tong)性(Xing)能(Neng)((?)或(Huo)更(Geng)高(Gao))(?)的(De)产(Chan)品(Pin)。(?)
不(Bu)可(Ke)抗(Kang)力(Li) 或(Huo) 人(Ren)为(Wei)因(Yin)素(Su)造(Zao)成(Cheng)产(Chan)品(Pin)故(Gu)障(Zhang),(?)不(Bu)属(Shu)于(Yu)免(Mian)费(Fei)维(Wei)修(Xiu)范(Fan)围(Wei)。(?)
售(Shou)后(Hou)服(Fu)务(Wu)措(Cuo)施(Shi) |
公(Gong)司(Si)设(She)有(You)售(Shou)后(Hou)服(Fu)务(Wu)部(Bu)门(Men)和(He)专(Zhuan)业(Ye)人(Ren)员(Yuan),(?)为(Wei)广(Guang)大(Da)用(Yong)户(Hu)提(Ti)供(Gong)周(Zhou)到(Dao)、(?)完(Wan)整(Zheng)的(De)售(Shou)后(Hou)服(Fu)务(Wu)。(?)
公(Gong)司(Si)提(Ti)供(Gong)服(Fu)务(Wu)包(Bao)括(Kuo):(?)
故(Gu)障(Zhang)维(Wei)修(Xiu)措(Cuo)施(Shi) |
响(Xiang)应(Ying)时(Shi)间(Jian)
公(Gong)司(Si)售(Shou)后(Hou)服(Fu)务(Wu)部(Bu)门(Men)提(Ti)供(Gong)每(Mei)周(Zhou)7天(Tian),(?)每(Mei)天(Tian)24小(Xiao)时(Shi)电(Dian)话(Hua)支(Zhi)持(Chi)服(Fu)务(Wu)。(?)
保(Bao)证(Zheng)接(Jie)收(Shou)到(Dao)用(Yong)户(Hu)故(Gu)障(Zhang)通(Tong)知(Zhi),(?)2小(Xiao)时(Shi)内(Nei)作(Zuo)出(Chu)响(Xiang)应(Ying),(?)对(Dui)故(Gu)障(Zhang)进(Jin)行(Xing)初(Chu)步(Bu)诊(Zhen)断(Duan)。(?)如(Ru)果(Guo)产(Chan)品(Pin)需(Xu)返(Fan)厂(Chang)维(Wei)修(Xiu),(?)自(Zi)收(Shou)到(Dao)产(Chan)品(Pin)后(Hou),(?)3个(Ge)工(Gong)作(Zuo)日(Ri)内(Nei)可(Ke)返(Fan)回(Hui)。(?)如(Ru)果(Guo)需(Xu)到(Dao)现(Xian)场(Chang)解(Jie)决(Jue)故(Gu)障(Zhang),(?)可(Ke)申(Shen)请(Qing)派(Pai)工(Gong)程(Cheng)师(Shi)上(Shang)门(Men)维(Wei)修(Xiu),(?)一(Yi)般(Ban)故(Gu)障(Zhang)12小(Xiao)时(Shi)内(Nei)修(Xiu)复(Fu),(?)严(Yan)重(Zhong)故(Gu)障(Zhang)48小(Xiao)时(Shi)内(Nei)修(Xiu)复(Fu),(?)如(Ru)48小(Xiao)时(Shi)内(Nei)无(Wu)法(Fa)修(Xiu)复(Fu),(?)质(Zhi)保(Bao)期(Qi)内(Nei)可(Ke)免(Mian)费(Fei)更(Geng)换(Huan)同(Tong)性(Xing)能(Neng)((?)或(Huo)更(Geng)高(Gao))(?)的(De)产(Chan)品(Pin)。(?)
如(Ru)果(Guo)由(You)于(Yu)外(Wai)部(Bu)原(Yuan)因(Yin)造(Zao)成(Cheng)故(Gu)障(Zhang),(?)公(Gong)司(Si)承(Cheng)诺(Nuo)尽(Jin)最(Zui)大(Da)努(Nu)力(Li),(?)协(Xie)助(Zhu)用(Yong)户(Hu)解(Jie)决(Jue)问(Wen)题(Ti)。(?)特(Te)殊(Shu)情(Qing)况(Kuang),(?)公(Gong)司(Si)可(Ke)提(Ti)供(Gong)应(Ying)急(Ji)产(Chan)品(Pin),(?)确(Que)保(Bao)系(Xi)统(Tong)正(Zheng)常(Chang)运(Yun)转(Zhuan)。(?)
维(Wei)修(Xiu)服(Fu)务(Wu)
质(Zhi)保(Bao)期(Qi)内(Nei),(?)由(You)于(Yu)产(Chan)品(Pin)质(Zhi)量(Liang) 或(Huo) 性(Xing)能(Neng)等(Deng)自(Zi)身(Shen)原(Yuan)因(Yin)引(Yin)起(Qi)故(Gu)障(Zhang),(?)可(Ke)提(Ti)供(Gong)免(Mian)费(Fei)维(Wei)修(Xiu)服(Fu)务(Wu)。(?)
维(Wei)修(Xiu)周(Zhou)期(Qi):(?)收(Shou)到(Dao)送(Song)修(Xiu)产(Chan)品(Pin)后(Hou),(?)3个(Ge)工(Gong)作(Zuo)日(Ri)内(Nei)。(?)
为(Wei)维(Wei)护(Hu)用(Yong)户(Hu)的(De)利(Li)益(Yi),(?)公(Gong)司(Si)严(Yan)格(Ge)要(Yao)求(Qiu)维(Wei)修(Xiu)工(Gong)程(Cheng)师(Shi)不(Bu)能(Neng)够(Gou)使(Shi)用(Yong)不(Bu)合(He)格(Ge)的(De)零(Ling)器(Qi)件(Jian),(?)认(Ren)真(Zhen)、(?)全(Quan)面(Mian)检(Jian)修(Xiu)产(Chan)品(Pin),(?)对(Dui)已(Yi)维(Wei)修(Xiu)产(Chan)品(Pin)进(Jin)行(Xing)常(Chang)温(Wen)与(Yu)高(Gao)温(Wen)测(Ce)试(Shi),(?)确(Que)保(Bao)返(Fan)回(Hui)产(Chan)品(Pin)100%合(He)格(Ge)。(?)
维(Wei)修(Xiu)完(Wan)成(Cheng),(?)维(Wei)修(Xiu)工(Gong)程(Cheng)师(Shi)整(Zheng)理(Li)一(Yi)份(Fen)详(Xiang)细(Xi)维(Wei)修(Xiu)报(Bao)告(Gao),(?)随(Sui)维(Wei)修(Xiu)产(Chan)品(Pin)一(Yi)齐(Qi)返(Fan)回(Hui)。(?)
公(Gong)司(Si)合(He)理(Li)储(Chu)备(Bei)的(De)常(Chang)用(Yong)维(Wei)修(Xiu)零(Ling)器(Qi)件(Jian),(?)确(Que)保(Bao)维(Wei)修(Xiu)工(Gong)作(Zuo)能(Neng)够(Gou)正(Zheng)常(Chang)进(Jin)行(Xing),(?)避(Bi)免(Mian)因(Yin)缺(Que)少(Shao)零(Ling)器(Qi)件(Jian)而(?)延(Yan)误(Wu)维(Wei)修(Xiu)时(Shi)间(Jian)。(?)
更(Geng)换(Huan)服(Fu)务(Wu)
质(Zhi)保(Bao)期(Qi)内(Nei),(?)由(You)于(Yu)产(Chan)品(Pin)质(Zhi)量(Liang) 或(Huo) 性(Xing)能(Neng)等(Deng)自(Zi)身(Shen)原(Yuan)因(Yin)引(Yin)起(Qi)故(Gu)障(Zhang),(?)产(Chan)品(Pin)无(Wu)法(Fa)维(Wei)修(Xiu)正(Zheng)常(Chang),(?)公(Gong)司(Si)负(Fu)责(Ze)免(Mian)费(Fei)为(Wei)用(Yong)户(Hu)更(Geng)换(Huan)相(Xiang)同(Tong)型(Xing)号(Hao) 或(Huo) 同(Tong)性(Xing)能(Neng)((?)或(Huo)更(Geng)高(Gao))(?)的(De)全(Quan)新(Xin)产(Chan)品(Pin)。(?)
退(Tui)货(Huo)服(Fu)务(Wu)
质(Zhi)保(Bao)期(Qi)内(Nei),(?)符(Fu)合(He)产(Chan)品(Pin)更(Geng)换(Huan)条(Tiao)件(Jian),(?)但(Dan)公(Gong)司(Si)无(Wu)法(Fa)提(Ti)供(Gong)同(Tong)型(Xing)号(Hao)产(Chan)品(Pin),(?)用(Yong)户(Hu)不(Bu)接(Jie)受(Shou)更(Geng)换(Huan)同(Tong)性(Xing)能(Neng)((?)或(Huo)更(Geng)高(Gao))(?)产(Chan)品(Pin),(?)双(Shuang)方(Fang)可(Ke)以(Yi)协(Xie)商(Shang)退(Tui)货(Huo)。(?)
维(Wei)修(Xiu)收(Shou)费(Fei)标(Biao)准(Zhun)
质(Zhi)保(Bao)期(Qi)内(Nei),(?)由(You)于(Yu)产(Chan)品(Pin)质(Zhi)量(Liang) 或(Huo) 性(Xing)能(Neng)等(Deng)自(Zi)身(Shen)原(Yuan)因(Yin)引(Yin)起(Qi)故(Gu)障(Zhang),(?)均(Jun)为(Wei)免(Mian)费(Fei)维(Wei)修(Xiu)。(?)
如(Ru)果(Guo)由(You)于(Yu)不(Bu)可(Ke)抗(Kang)力(Li) 或(Huo) 人(Ren)为(Wei)因(Yin)素(Su)造(Zao)成(Cheng)产(Chan)品(Pin)故(Gu)障(Zhang),(?)只(Zhi)收(Shou)取(Qu)维(Wei)修(Xiu)成(Cheng)本(Ben)费(Fei)用(Yong)。(?)
技(Ji)术(Shu)服(Fu)务(Wu)措(Cuo)施(Shi) |
公(Gong)司(Si)产(Chan)品(Pin)均(Jun)提(Ti)供(Gong)终(Zhong)身(Shen)技(Ji)术(Shu)支(Zhi)持(Chi)服(Fu)务(Wu),(?)提(Ti)供(Gong)免(Mian)费(Fei)的(De)技(Ji)术(Shu)咨(Zi)询(Xun)服(Fu)务(Wu),(?)针(Zhen)对(Dui)用(Yong)户(Hu)目(Mu)前(Qian)需(Xu)求(Qiu)及(Ji)后(Hou)期(Qi)规(Gui)划(Hua),(?)提(Ti)出(Chu)全(Quan)面(Mian)的(De)解(Jie)决(Jue)方(Fang)案(An)。(?)
技(Ji)术(Shu)咨(Zi)询(Xun)服(Fu)务(Wu):(?)020-38288949 / 13828474088。(?)
电(Dian)话(Hua)支(Zhi)持(Chi)
公(Gong)司(Si)接(Jie)收(Shou)用(Yong)户(Hu)技(Ji)术(Shu)支(Zhi)持(Chi)请(Qing)求(Qiu)或(Huo)故(Gu)障(Zhang)通(Tong)知(Zhi),(?)将(Jiang)立(Li)即(Ji)以(Yi)电(Dian)话(Hua)方(Fang)式(Shi)与(Yu)用(Yong)户(Hu)取(Qu)得(De)联(Lian)系(Xi),(?)了(Liao)解(Jie)其(Qi)问(Wen)题(Ti)详(Xiang)细(Xi)情(Qing)况(Kuang),(?)并(Bing)指(Zhi)导(Dao)用(Yong)户(Hu)解(Jie)决(Jue)问(Wen)题(Ti)。(?)
对(Dui)于(Yu)无(Wu)法(Fa)立(Li)即(Ji)解(Jie)决(Jue)的(De)技(Ji)术(Shu)问(Wen)题(Ti),(?)将(Jiang)登(Deng)记(Ji)到(Dao)公(Gong)司(Si)的(De)用(Yong)户(Hu)报(Bao)告(Gao)系(Xi)统(Tong),(?)告(Gao)知(Zhi)用(Yong)户(Hu)预(Yu)计(Ji)解(Jie)决(Jue)故(Gu)障(Zhang)的(De)时(Shi)间(Jian)。(?)
如(Ru)果(Guo)通(Tong)过(Guo)电(Dian)话(Hua)无(Wu)法(Fa)解(Jie)决(Jue)故(Gu)障(Zhang),(?)可(Ke)申(Shen)请(Qing)提(Ti)供(Gong)现(Xian)场(Chang)技(Ji)术(Shu)服(Fu)务(Wu)。(?)
现(Xian)场(Chang)服(Fu)务(Wu)
如(Ru)果(Guo)通(Tong)过(Guo)电(Dian)话(Hua)支(Zhi)持(Chi)无(Wu)法(Fa)解(Jie)决(Jue)问(Wen)题(Ti),(?)需(Xu)要(Yao)提(Ti)供(Gong)现(Xian)场(Chang)技(Ji)术(Shu)服(Fu)务(Wu),(?)公(Gong)司(Si)可(Ke)申(Shen)请(Qing)派(Pai)工(Gong)程(Cheng)师(Shi)迅(Xun)速(Su)赶(Gan)赴(Fu)现(Xian)场(Chang)提(Ti)供(Gong)服(Fu)务(Wu)。(?)
如(Ru)果(Guo)是(Shi)产(Chan)品(Pin)硬(Ying)件(Jian)故(Gu)障(Zhang),(?)无(Wu)法(Fa)现(Xian)场(Chang)维(Wei)修(Xiu)正(Zheng)常(Chang),(?)视(Shi)情(Qing)况(Kuang)严(Yan)重(Zhong)性(Xing),(?)可(Ke)提(Ti)供(Gong)应(Ying)急(Ji)产(Chan)品(Pin) 或(Huo) 送(Song)修(Xiu)产(Chan)品(Pin)。(?)
如(Ru)果(Guo)由(You)于(Yu)外(Wai)部(Bu)原(Yuan)因(Yin)造(Zao)成(Cheng)故(Gu)障(Zhang),(?)公(Gong)司(Si)承(Cheng)诺(Nuo)尽(Jin)最(Zui)大(Da)努(Nu)力(Li),(?)协(Xie)助(Zhu)用(Yong)户(Hu)解(Jie)决(Jue)问(Wen)题(Ti)。(?)
技(Ji)术(Shu)培(Pei)训(Xun)服(Fu)务(Wu)
工(Gong)程(Cheng)师(Shi)到(Dao)达(Da)现(Xian)场(Chang),(?)可(Ke)免(Mian)费(Fei)提(Ti)供(Gong)现(Xian)场(Chang)培(Pei)训(Xun)服(Fu)务(Wu),(?)确(Que)保(Bao)用(Yong)户(Hu)相(Xiang)关(Guan)技(Ji)术(Shu)人(Ren)员(Yuan)可(Ke)独(Du)立(Li)安(An)装(Zhuang)、(?)调(Diao)试(Shi)、(?)运(Yun)行(Xing)、(?)使(Shi)用(Yong)及(Ji)维(Wei)护(Hu)产(Chan)品(Pin),(?)并(Bing)掌(Zhang)握(Wo)相(Xiang)关(Guan)技(Ji)术(Shu)知(Zhi)识(Shi)及(Ji)操(Cao)作(Zuo)技(Ji)能(Neng)。(?)
技(Ji)术(Shu)文(Wen)档(Dang)服(Fu)务(Wu)
为(Wei)了(Liao)便(Bian)于(Yu)用(Yong)户(Hu)安(An)装(Zhuang)及(Ji)维(Wei)护(Hu),(?)公(Gong)司(Si)可(Ke)提(Ti)供(Gong)全(Quan)面(Mian)、(?)准(Zhun)确(Que)的(De)产(Chan)品(Pin)技(Ji)术(Shu)文(Wen)档(Dang),(?)包(Bao)括(Kuo):(?)使(Shi)用(Yong)说(Shuo)明(Ming)书(Shu)、(?)竣(Jun)工(Gong)验(Yan)收(Shou)资(Zi)料(Liao)、(?)维(Wei)护(Hu)说(Shuo)明(Ming)等(Deng)。(?)